In which Wildbook did the issue occur?
Flukebook
What operating system were you using? (eg. MacOS 10.15.3)
Windows 11
What web browser were you using? (eg. Chrome 79)
Chrome
What is your role on the site? (admin, researcher, etc)
Researcher
What happened?
Hi,
I have some individual encounters stuck at the detection stage and cannot access any identification results. e.g. https://www.flukebook.org/encounters/encounter.jsp?number=1e7254b1-b998-43f7-9e9d-b2ccb1e82879 This is the problem for all encounters from June 2016 that I have uploaded.
Individual encounters which were uploaded at a later date do not have any problems.
Hi @ruth.wpa
Can you please email the spreadsheet for this import to services@wildme.org so I can research this further? Thanks!
Hi Anastasia,
I have sent an email.
Kind regards, Ruth
1 Like
Hi Anastasia,
Thanks for solving the problem. I have just now checked and the encounters can be identified.
Ruth
1 Like
Good morning,
I have returned to this conversation as I am having the same problem with a number of individual encounters I have uploaded this year. I am not sure how the issue was resolved last year. I can return to the email thread from previously and share links of the encounters I am currently stuck in detection phase with.
Kind regards,
Ruth