Flukebook - individual encounters stuck at detection status

In which Wildbook did the issue occur?
What operating system were you using? (eg. MacOS 10.15.3)
Windows 11
What web browser were you using? (eg. Chrome 79)
What is your role on the site? (admin, researcher, etc)
What happened?

I have some individual encounters stuck at the detection stage and cannot access any identification results. e.g. https://www.flukebook.org/encounters/encounter.jsp?number=1e7254b1-b998-43f7-9e9d-b2ccb1e82879 This is the problem for all encounters from June 2016 that I have uploaded.
Individual encounters which were uploaded at a later date do not have any problems.

Hi @ruth.wpa

Can you please email the spreadsheet for this import to services@wildme.org so I can research this further? Thanks!

Hi Anastasia,
I have sent an email.
Kind regards, Ruth

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Hi Anastasia,
Thanks for solving the problem. I have just now checked and the encounters can be identified.

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