Flukebook- matches unsuccessfully run

Support
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1

In which Wildbook did the issue occur? Flukebook

What operating system were you using? (eg. MacOS 10.15.3) MacOS 10.15.5

What web browser were you using? (eg. Chrome 79) Chrome

What is your role on the site? (admin, researcher, etc) admin

What happened?
After running an encounter search, I ran a match for an individual. After about 10 minutes, the message ‘attempting to fetch results’ displayed rather than any potential matches. This message stayed and the match was never successfully run. My colleagues on other devices have seen the same. Link to the match: Flukebook

attempting to fetch results message
attempting to fetch results message2440×824 102 KB

What did you expect to happen?
I expected the match to be run normally and view potential matches.

2

Hello,

Thanks for posting your report. The link that you provided takes me to a successful results page:

flukebook_job
flukebook_job3168×1854 985 KB

It’s possible that the system was under a higher load than usual and took a while to process the job.

The results page will automatically try to find results for a while, but if the job takes longer than expected you may have to come back later to the same page and refresh.

Hope that helps.