What Wildbook are you working in?
Seal Codex
Can you describe what the issue is you’re experiencing?
One of our research group member’s username was accidentally inactivated a while ago. Now she would need need to start using Codex and I couldn’t find a way to activate that username again. Can it be activated or removed so new can be made instead?
Best regards,
Piia
That’s a good question. Can you message me their username so I can look into it?
Hi,
Inactivated user is Marja Niemi.
Best,
Piia
Thanks! Can you message me her email address, too? You can send it as a private message in the forum or email it to services@wildme.org.
So sorry about the late reply! I only just found out that Jon and Tanya were able to fix this the same day you sent me the email, but forgot to tell me it was taken care of. 
Apparently restoring users requires some complicated steps on the backend, so we have a feature request written up that will eventually give admins a “restore” option along with the existing “disable” option in the control panel.