IOT not Matching Encounters

In which Wildbook did the issue occur? IOT

What operating system were you using? (eg. MacOS 10.15.3) MacOS

What web browser were you using? (eg. Chrome 79) Safari, Firefox

What is your role on the site? (admin, researcher, etc) Researcher

What happened? IOT not adding annotations and not running matches

What did you expect to happen?

What are some steps we could take to reproduce the issue?

If this is a bulk import report, send the spreadsheet to with the email subject line matching your bug report

Hi @ORPFelicite

Our servers are currently down right now, but once they’re available again it would be helpful if you could link to some example encounters where you’re having trouble with annotations and matches so I can look into this.

for example: Internet of Turtles

But I assume it will work again once the server is available again.

Thank you

I’ve restarted the matches on these in case the server restart prevented the original results from appearing. Let me know if the match results still won’t display after the jobs have completed.

It looks like there was an issue with IoT thinking a machine learning model was missing. We’ve restarted those failed jobs (about 220 of them) and hopefully this gets matches working again. :crossed_fingers: