Issue with image analysis – algorithm keeps loading without returning results

Hi. I’m having trouble analyzing my photos on the platform. When I submit my images for analysis using the algorithm I normally use, the process keeps loading for a very long time and never returns any results.

I’m not sure whether this is due to a temporary instability or issue with the platform, or if there is something wrong with my images or the analysis process.

Could someone please help me determine what might be causing this issue and whether there are currently any known problems or instabilities with the image analysis service?

Thank you for your help

Hi @maria

We’re in the middle of updating IoT right now. After the upgrade, matching should behave again. I’ll follow up when I have confirmation that it’s ready. Thanks for your patience.

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The update is complete and matching and detections are working now. Feel free to restart matches on any encounters that weren’t completing.