Manta Matcher Encounter Images Cannot Be Loaded

In which Wildbook did the issue occur? Manta Matcher

What operating system were you using? (eg. MacOS 10.15.3) MacOS 10.12.6

What web browser were you using? (eg. Chrome 79) Chrome 89

What is your role on the site? (admin, researcher, etc) Researcher

What happened?
When I search for encounters for my region (the Red Sea), there are multiple encounter entries that are “unassigned.” When I click on them, I go to the page of the encounter and the image is not available. A blank black page comes up that says “Image could not be loaded”. I can see the name of the photograph, for example “May_14th_Amphoras.jpg” as well as the assigned encounter number and date, but the image is not there.

What did you expect to happen?
I need the images in order to assign an ID.

What are some steps we could take to reproduce the issue?
I am wondering whether the image files are retrievable or whether the image itself that was uploaded was somehow corrupted? Most of the other images and encounters submitted by the same person to this region show up just fine.

If this is a bulk import report, send the spreadsheet to with the email subject line matching your bug report

Hi @annak

Can you please provide direct links to what you’re seeing?


Here are the links to two encounters where the image cannot be loaded.

And another two links.

Hi @annak

I can see the issue, but I am not exactly sure how it happened.

The server is low on disk space, something we will need to address on our side. But it wasn’t completely out of space, so that is not likely to be the issue. I did see evidence of the file on the server, but it was 0kb and contained no information.

I tested Encounter submission, and I see my photos appearing normally.

I think these images will need to be manually uploaded again to the Encounter. I tested that feature, and it is working.


Okay, great! I just wanted to be sure that the photos weren’t floating around somewhere in the server. I can contact the original submitter and see if she still has these encounter photos. Thank you for the help!