Match results not loading on a bulk import

Support
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1

What Wildbook are you working in?
Flukebook

Can you describe what the issue is you’re experiencing?
We sent photos in from a bulk upload for matching which had completed a few weeks ago. Now, when we try to inspect matching results, the message ‘waiting for results’ stays for a very long time. This is an issue only in some of our bulk imports, not all.

Can you provide steps on how to reproduce what you’re experiencing?
My data - bulk imports - select metadata2023FlukeBulk2 - select any ‘match results by class’ showing ‘completed’ message.

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Hi @AnaEguiguren

I can see match results for the encounters in this import. It does look like ID was re-run today, so that likely resolved whatever was preventing the results from displaying the first time around.