Matches not loading

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur? Internet of Turtles

What operating system were you using? (eg. MacOS 10.15.3) Dell Laptop, Windows 10

What web browser were you using? (eg. Chrome 79) Tried Chrome/ Microsoft Edge

What is your role on the site? (researcher, org admin, etc.) Org Admin

What happened? I have tried matching images for the past three days and no matches every population. Sometimes the site will glitch and refresh but it will just sit in the “matching” state until my login gets timed out.

What did you expect to happen? Match results to population

What are some steps we could take to reproduce the issue? Try running a match?

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Hi @tsiegfried

We’re in the process of upgrading IoT this morning so once IoT is back up, it should start behaving again. I’ll check in again as soon as I get confirmation that it’s complete.

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