Matching error returned

CourtneyMarne · December 9, 2025, 12:52pm

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur? GiraffeSpotter

What operating system were you using? (eg. MacOS 10.15.3) Windows

What web browser were you using? (eg. Chrome 79) Chrome

What is your role on the site? (admin, researcher, etc) admin

What happened? All matching jobs are sending error in return, even when resent individually. Old and new encounters alike. E.g.,

Also, a recent bulk import is sitting “waiting to queue” matching with no progress, but I can see the queue is 0.

Thanks!!

What did you expect to happen?

What are some steps we could take to reproduce the issue?

Anastasia · December 9, 2025, 10:13pm

I re-ran ID on this annotation and see match results now: Wildbook for Giraffe

I re-sent this to ID and it looks to be progressing normally now.

Thanks for flagging these!