No email received to reset password

Support
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1

What Wildbook are you working in?
Giraffe Spotter

What is the entire URL out of the browser, exactly where the error occurred?
https://giraffespotter.org/UserResetPasswordSendEmail

Can you describe what the issue is you’re experiencing?
I am not receiving an email to reset my password. I cannot remember what it is.

2

Hi @fiona.evans

We need GCF to setup some DNS configurations for giraffespotter.org before the emails can be issued. This has been an issue since March, and we’re blocked until they make the changes. Until then, I have reset your password and will send a private email.

Thanks,
Jason