No images with the matches

What Wildbook are you working in? Grouperspotter

What is the entire URL out of the browser, exactly where the error occurred?

Can you describe what the issue is you’re experiencing?
In many encounters when I look at the match results there are no images on some of the options. This example above does not have images for the first three match options. this happens often. Can you please explain why?

Can you provide steps on how to reproduce what you’re experiencing?

If this is a bulk import report, send the spreadsheet to with the email subject line matching your bug report

Hi @accfish

This looks like it is a result from 11/24/21. Clicking on the Encounter row also does not work. This likely represents data that has changed significantly (e.g., been deleted) since the match was run. If you re-run this match now, do you see the same type of missing results?


ok that is what I thought might be the issue although it is surprising that there are so many when we have cleared the platform and started over. I will recommend rematching if there are a lot of missing encounters. Thank you