No Photo on Encounter Page

Bug report template

In which Wildbook did the issue occur?
What operating system were you using? (eg. MacOS 10.15.3)

What web browser were you using? (eg. Chrome 79)

What is your role on the site? (admin, researcher, etc)

What happened?
No photos showing up. Screenshot below

What did you expect to happen?

What are some steps we could take to reproduce the issue?
Just go to this URL Flukebook

  1. List item

Hi Jake,

This looks like an Apple .mov file. .mov files submissions to use are rare.
We store it on submission so that it can be downloaded and reviewed, but it is not one of the HTML5 native video formats that we support for playback in the browser.

The best way to deal with a sighting like this is to download and play the video on a computer with iTunes (or /mov support generally) and upload still frames back to the Encounter.


As a follow-on to this, we’ll be sure to list the supported formats in the new documentation and what to do if an unsupported format is uploaded.