Problem loading photos Bulk Import - ACW

Support
,
1

What Wildbook are you working in?
ACW

What is the entire URL out of the browser, exactly where the error occurred?
https://africancarnivore.wildbook.org/import/photos.jsp?

Can you describe what the issue is you’re experiencing?
Can’t upload photos. The platform is stuck after selecting the photo folder.

Can you provide steps on how to reproduce what you’re experiencing?

  • Bulk import
  • select photo folder (photos are .jpg)
  • doesn’t continue to the next step

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Hi @evgils

If you have a lot of media assets or if each one is a particularly large file, it can take a long time to import each one and the page will appear stuck even though it’s working. Without knowing the number and size of your files, I can’t say for sure, but that’s the most likely culprit.

3

Hi,

Ya that was the funny thing. I was only uploading 4 photos.
I will try again. Maybe it has just been very slow.

I could only get to the next page by clicking on the link “visible on the photo review page”.

I will let you know if the issue continues.
Kind reagrds,
Elke

Kind regards,
Elke

1 Like
4

That’s helpful context; thanks! If it’s been a while since you’ve cleared your browser’s cache and cookies, you may want to try that as well. Sometimes if you haven’t done this in a while it can cause websites to not behave correctly.

If you run into this again, send the files over to services@wildme.org so we can do additional testing.

5

Hello,
This issue happened again. I have send an email to the provided email address.

Kind regards,
Elke

1 Like
6

Per our emails, this was happening due to the large image file sizes. Make sure to refer to our photography guigelines to ensure your images are no more than 3MB each.