Results not loading - all pages

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1

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Results are not loading, no matter which bulk import or emcounter I open.
The page stops loading and it says " Waiting for results".
I have worked on this bulk import many times before without an issue, and when I tested on other bulk import, the same issue occurs.

Thank you for your help.
Gwen

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur?
Flukebook

What operating system were you using? (eg. MacOS 10.15.3)
Windows10

What web browser were you using? (eg. Chrome 79)
Microsoft Edge Version 135.0.3179.98 (Official build) (64-bit)

What is your role on the site? (admin, researcher, etc)

What happened?

What did you expect to happen?
results from the matches showing up with the different % + pictures

What are some steps we could take to reproduce the issue?
Flukebook
open any encounter

2

Thanks for the heads up! We’ll look into this and I’ll let you know as soon as I have an update.

3

It looks like there’s been a pretty sharp increase in new ID jobs today, which Flukebook is trying to keep up with. This should resolve as the queue catches up, but you may want to hold off on matching in the meantime.

4

Thanks for looking into it.
I’ll check later in the week-end if it is working

1 Like
5

Good morning Anastasia,
I just wanting to let you know that I still encounter the same issue after letting it still for a few days.
I actually think it started Wednesday evening.

Is the queue still busy?

Thank you!

6

Thanks for checking in! The queue looks good today, so I re-sent one of the encounters to ID to test if it would come back normally and it loaded right away. To be safe, I re-sent the rest of the encounters to ID since it looks like something weird may have happened in WBIA that prevented the first set of matches from loading after the queue completed.

7

Thank you for your help, it looks like it is working fine now!

So for the futur, if any issue like that appears, I can try to just re-send it ID & see if it fixes it?

8

I’d say how you approached it this time was fine! First check if the queue is busy and wait it out (because resending ID at that stage just makes the overall wait times longer). If results still don’t appear after the queue is less busy, then resend to ID. If that doesn’t work, let us know and we’ll figure out why it’s not cooperating.

9

Thanks
I don’t know how to check if the queue is busy.

Just to check, the id moved quite fast when you resent it but is now stuck at the same number for more than 12hrs, is this normal?

10

It looks like the data integrity tool I was thinking of is visible to admins only. I think it’s worth revisiting adding some kind of queue visibility that’s visible to all users and not just admins. I’ll write up a ticket for it and post the link here when it’s ready. In the meantime, feel free to make a post in Community if you feel an import is taking longer than usual to progress.

The Flukebook server needed to be restarted (which is why it decided to stop working in the middle of the second attempt at re-ID) so we’ve re-sent the import to ID and will be monitoring its progress today to make sure that WBIA (the Wildbook image analysis flow) behaves. Thanks for your patience.

11

Checking in to let you know it’s still progressing! It just over halfway complete.

12

It looks all fine this morning, ID job is finished & it is back to working like before
I was able to send other bulk import and it looks all good
It even feels faster when adding annotation!
Thank you for your help & the improvments

1 Like
13

Glad to hear it! Here’s the link to the ticket I wrote about having more visibility into the queue status:

1 Like