Stuck in Identification

Support
,
1

What Wildbook are you working in?
Flukebook

What is the entire URL out of the browser, exactly where the error occurred?
https://www.flukebook.org/import.jsp?taskId=70ffb9b6-cc87-4ec4-8c9b-b79ad324a861

Can you describe what the issue is you’re experiencing?
My bulk report is stuck in Identification.

Can you provide steps on how to reproduce what you’re experiencing?
My bulk report got stuck in identification, so then I deleted the bulk import to do it again. However it got stuck again. The bulk import Id is: Import Task 70ffb9b6-cc87-4ec4-8c9b-b79ad324a861

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Thanks for sending your spreadsheet, @DMAD!

I’ll look into this and let you know if I have followup questions or an update.

3

Thanks for your patience. Your spreadsheet is good! There’s just a big backlog today in Flukebook for bulk import jobs, so it may take several hours for identification to complete.

4

@Anastasia Thank you for your help, however, I don’t see an improvement, it has been hours, it saying a turnaround of 3 minutes and I uploaded 24hours ago. Is there anything I can do to make this import work and continue on with other imports as I have about 50 dates I need to upload.

5

I’ll need more time to investigate, but the short answer is that there isn’t anything on the user side that can be done to make imports process faster.

Today’s queue is bigger than yesterday’s, but I’m not seeing any obvious reasons so far that would leave your import in waiting to queue status for this long. Thanks for your patience.

6

Dear Anastasia,

I know you are looking into this, thank you.
However since the import is taking so long, I tried resubmitting and that doesnt work either. So we moved on to trying different dates, so new bulk imports and they all get stuck in identification too. For example: Import Task 4f4732d1-cb8a-49b2-b46c-9c16a2cc7a3e

As we are on a short deadline, we would love to help figure out the issues with the identfication phase we are experiencing. Please let me know if you need anything from us.

Kind regards,
DMAD

7

Thanks for your patience. Your imports are progressing now.

This one is complete: https://www.flukebook.org/import.jsp?taskId=4f4732d1-cb8a-49b2-b46c-9c16a2cc7a3e

This one is actively processing with a few completed already: https://www.flukebook.org/import.jsp?taskId=70ffb9b6-cc87-4ec4-8c9b-b79ad324a861

The rest are queued or waiting to queue:

8

@Anastasia Thank you so much for your help

1 Like
9

Dear @Anastasia,

I am happy to say they are all through identification. However some new bulk imports have all gotten stuck in detection over the past 4 days, I tried deleting the bulk import a couple of times as well as waiting for over 24 hours. It is the following bulk imports:

Import Task f57e0111-24ff-49b9-bb87-554469df8c8c
Import Task 9ed5af7e-d356-4c4c-b482-710315c367c1
Import Task 87b95ba6-bdfa-4dda-8b5c-ae611a579a96

I have sent the spreadsheets to the email address. Let me know if you need anything else.
Thank you in advance!

Kind regards,
DMAD

10

I’ve resent these imports to detection. For future reference, I can help faster if you provide the direct link to each import so I don’t ave to manually search for it by its ID. I’ve updated your post with links so I can check on their progress faster.

11

Dear Anastasia,

Thank you, I will provide direct links from now on.
Again thank you for the help.

1 Like