Unknown bulk import error (250828)

Support
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1

What Wildbook are you working in? GiraffeSpotter

What is the entire URL out of the browser, exactly where the error occurred? Bulk import after review https://giraffespotter.org/import.jsp?taskId=78eed1d7-1f94-4e2c-b33c-f8bdeef15227

WhatsApp Image 2025-08-28 at 11.12.33_e0bed0e4
WhatsApp Image 2025-08-28 at 11.12.33_e0bed0e41204×1600 120 KB

Can you describe what the issue is you’re experiencing? An unknown error with bulk import. Brought to my attention by another user, and I was unable to rectify the issue. I cannot see anything wrong with the xlsx, and it successfully goes through the table review page.

Can you provide steps on how to reproduce what you’re experiencing? Import xlsx emailed as below https://giraffespotter.org/import.jsp?taskId=78eed1d7-1f94-4e2c-b33c-f8bdeef15227

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

2

Hi @CourtneyMarne

I don’t see the spreadsheet for this import in my inbox. Do you mind sending it again? This error usually means the import was deleted or there is an issue with the spreadsheet file.

3

sorry the email got stuck in outbox - sent now

1 Like
4

Thanks! A couple of things to try since I wasn’t able to replicate the same error in testing:

  • Re-save the spreadsheet as .csv and save it back to .xlxs
  • Change the cell format for all rows to “Text”
  • Remove empty columns

If you still have trouble and you’re seeing the same error, can you send me a few of the images from this import so I can keep investigating?