Unknown error when viewing match results

In which Wildbook did the issue occur?

  • Flukebook

What operating system were you using? (eg. MacOS 10.15.3)

  • Windows 10

What web browser were you using? (eg. Chrome 79)

  • Chrome

What is your role on the site? (admin, researcher, etc)

  • Admin and researcher

What happened?

  • Occasionally I’ll come across an ‘unknown error’ on the match results page. It seems to occur mostly with images I have started the matching algorithm for recently (i.e. 30-60 min prior). When this error appears it will typically occur for all the images I had started a match for. I have found that re-starting the matching algorithm seems to fix the error.
    Example of the error:

What did you expect to happen?

  • Potential matches from each algorithm should appear

What are some steps we could take to reproduce the issue?

  • I haven’t been able to pick when or why it occurs. There was a recent bug report on here with the same/similar issue - Unknown Error at Match Result


Hi @JessLatimer

The example you provided was run on 2021-09-24. Likely there was some disconnect between our machine learning server (WBIA) and Flukebook. Re-running the matching process shows the system running correctly now:

Do you have an example from the past 24 hours or a recent run that this has happened for?


1 Like

Hi Jason,

It might take a little to find one but as soon as I do I’ll reply with the link to it here.


Hi @jason

I have some examples from today where I have started a match and about 2hr later they all say ‘attempting to fetch results’. Usually, this takes 30min at most. Typically, I restart the match and it produces results but if there is a way to avoid this from happening in the first place it will save a lot of time.
Below are some examples from today.

Thank you,

Hi @JessLatimer

These have all completed. They were correctly waiting on a long queue of other users’ work to complete. One thing we are working on in our new user interface is to let users know the queue length so they can understand if they might be waiting or whether to expect immediate results.