Whiskerbook bulk import stuck - 0 detections completed after 1 week

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In which Wildbook did the issue occur? Whiskerbook

What operating system were you using? Win11

What web browser were you using? latest chrome

What is your role on the site? admin + researcher

What happened?
A user reported to me that a bulk import they uploaded last week appears stuck as it hasn’t completed any detections in that time

What did you expect to happen? completed detections by now

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
I’ve asked the user to send me her spreadsheet which I’ll forward as soon as I receive it.

Thanks
Maureen

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Update: I’ve now forwarded the source bulk import spreadsheet to the services at wild me email address. I had a look and I don’t think it’s the source of the issue but obviously I could have missed something.

thanks for your help with this.

Maureen

3

Thanks for sending the spreadsheet! It looks good to me.

I’ve manually pushed this import through detection and it’s now ready for ID.

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