Whiskerbook bulk import stuck on last detection again

Support
,
1

What Wildbook are you working in? Whiskerbook

What is the entire URL out of the browser, exactly where the error occurred?

Can you describe what the issue is you’re experiencing?
This is a re-import of a bulk import that was stuck on its last detection on Friday. The user had some errors in his spreadsheet that he corrected, then deleted the original bulk import and re-imported the whole batch.

It is once again stuck on the last detection job. Something seems weird here since this also happened with an ACW bulk import this morning.

Anyway, could someone please fix?

Thanks!
Maureen

cc: @Lucas

Can you provide steps on how to reproduce what you’re experiencing?

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

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2

Looking into this. Thanks for the heads up!

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3

Thanks :slight_smile: Looks like we have a cursed encounter in this batch !

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4

I’m sorry about the long wait; this import is now ready for identification.

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5

Thanks so much @Anastasia and @ACWadmin1 for your amazing help as always :blush::pray:

Do you know if there was something wrong in the data we imported (so we don’t do it again next time) or if it was “not our fault” ?

6

No, I don’t believe so. I’ve noticed an increase in support requests for imports getting stuck in detection this week across multiple Wildbooks, so it’s likely something going on with WBIA that’s causing it. Please let us know if you continue to run into this.

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7

Thanks a lot :blush:
So far everything is working fine again👍🏻

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