Whiskerbook restart

[Lucas]

Hi @Anastasia

Whiskerbook

Whiskerbook identification is down again due to the GPU issue, can we get a server restart as a temporary patch, please ?

Thanks

[PaulK]

@jason
@ACWadmin1 @Anastasia

I have not seen a response to this support request.

Please advise if still open/outstanding or resolved.

Thanks

Paul

[Anastasia]

@Lucas

Whiskerbook

Has this Encounter or annotation been deleted? I couldn’t track this match result back to an Encounter in obrowse to validate the root cause of the issue.

[Lucas]

Hi @Anastasia, I sent you an answer with a PM

Here is another one you can check, please

https://www.whiskerbook.org/iaResults.jsp?taskId=55b46b8a-1245-4e44-b797-a21d8743cec5

[Anastasia]

Thank you! We’re looking into this and hope to have an update soon.

[Anastasia]

Match results for your example links are loading now. Thanks for your patience.

[Lucas]

Thanks @Anastasia and @PaulK !!!