Reopening this as I’ve just been forwarded an email from someone who was unable to complete an adoption. They say they’ve made three payments and are still unable to create a profile and nickname the animal. I believe this is the encounter for the manta they want to adopt: 7c6e0d3d-6796-4b23-a4ca-775cf4e66f94. I’ll forward you all the email chain in question.
Also, could you remove the (n) from the manta adoption page, so it reads “Adopt a manta”, not “adopt a(n) manta”?