Hi @katiewold
Your org is using a single Codex account to upload your collective data, right?
If so, that situation’s a little different than the post you referenced because the user in question already left the organization and their admin wanted to change the account’s ownership.
Since your colleague is still around, they can choose to either update the account details so that the email address is to a group inbox (so multiple people can still manage the account when one person leaves), or the other members of your org can start edit collaborations with this user so that the previously uploaded data can still be managed by those users when they leave.