Image Analysis has returned and no match was found

Hi @Anastasia
I would like to respond to your answer. I am quite sure it happens often that Hotspotter says ‘Image Analysis has returned and no match was found’. But there is actually a match!

some examples I now found:

but this is LG-0043. The other problem here is, that the encounter page doesn’t let me give this name to the individual.
the other giraffes on this photo are also seen before, (although I don’t know their IDs).

Wildbook for Giraffe (giraffespotter.org)

Could you please have a look why this is happening please?

thanks!