Hi @nesteban
I’m going to move this to its own topic as the previous one was already marked as resolved.
It sounds like there are multiple issues you want to address:
- Uploading a single encounter results in a duplicate encounter being created
- No match candidates are displayed on some encounters even though you’re confident these turtles are known individuals in IoT
- You expected that updating a location ID on an encounter would automatically re-run ID against the updated location ID
- Long wait for ID to complete/ID does not complete at all
Is this accurate? Typically, we tackle one issue per support topic to streamline troubleshooting. I mainly want to clarify if you’re asking for our help with the match results of the linked encounters you provided plus the above bulleted issues, or if you were summarizing previous issues you’ve had in IoT that are now resolved.