How long should the adoptions take to appear on the website? I have a new manta adopter who’s adoption isn’t showing up on the manta’s page yet. He has forwarded me his payment receipt (it was only done an hour or so ago – not sure with time zones…), so I’m not sure if there’s a lag to be expected or if there’s a glitch that’s not putting it through.
I’ve also looked at all the adoptions on MM, and it’s not appearing there either.
There seems to be an issue with adoption requiring accounts that seems to be on all platforms; I’m betting it has to do with recent upgrades that were done. We’ll get this resolved, tracking it under WB-1348.
Hi @jason this seems to still be a problem. I just received an email to the MM info that the adoption page was trying to force them to login. I can do the adoption for them manually for now, but payment is going to be an issue.
From emailing with this recent adopter, it seems she managed to get through the whole adoption until the last page (adding in the adopter information - name, photo etc). After that she was asked to log in. Her payment went through; she sent me the confirmation. However, the adoption isn’t appearing on Manta Matcher (I’ve opened all the adoptions, I see the one you ran as a test and one I entered manually, but not either of the two I’ve asked about on this thread). So it seems these adoption payments are being processed, but then it’s not showing up on the website.
These are the mantas that the people I’ve been speaking with have paid to adopt (and received payment confirmations), but the adoptions aren’t showing up on Manta Matcher
Sorry, just realized I hadn’t replied to this…
It was before you made the change. But the two people who made the adoptions before the change still aren’t in the system as adopters. I’ve put Lina in manually, but not Lenard. Lina’s adoptions isn’t connected to the payment though. Nothing would happen if she cancels the payment (I’m not sure if that would happen in the automated system(
Hi, I’ve got another adoption issue. It’s not about logins, but there seems to be an overall issue with people making adoptions, but then the adoptions never show up in the system.
Perry Comley adopted a manta by accident, and he is having trouble cancelling and getting a refund. I tried to take a look at the adoption in the system, but I cannot see his adoption (the most recent is an adoption I added manually last month). He says he’s tried to cancel, but the payment is still being taken from his bank. I don’t have access to the payments either, and it’s not the first time I’ve had people asking me questions like this around adoptions. Who should I be going to for adoptions payment issues?
@jason is the person to go to for the manual adjustments. I think we may need to take down the adoption feature until we’re able to put some focus into it, which should be by the end of this month. It’s just not worth the runaround you and your adopters are getting in the meantime.
I checked the code. Emails should still be going out.
We have already begun our work improving the backend payment processing and will report back when it is complete. The old process did not let adopters control their adoption. The new process should allow adopters to control their payments and reduce the number of adoptions that need support.
Could I add one more feature request (let me know if this is better as a new topic): the ability for researchers to block certain mantas from adoption? We’ve talked about this a bit before. MMF runs their own adoptions, we don’t do this with all the mantas, but usually the ones with the best photos. If all of my unnamed mantas are up for adoption, then some of the ones I’m saving might be adopted via Manta Matcher. Is there a way we can prevent this?
Adding onto here, because I’ve just had another email about adoptions not going through. This one from email@example.com. I’m forwarding that to Mark as well. I’ve offered to put this one in manually.