Manta Adoption requiring login

In which Wildbook did the issue occur? Manta Matcher

What operating system were you using? (eg. MacOS 10.15.3) Mac OS 10.15.6 when I tried but was reported by someone else

What web browser were you using? (eg. Chrome 79) Chrome 87

What is your role on the site? (admin, researcher, etc) admin

What happened? Someone tried to adopt a manta, but when they hit “choose a manta” they were brought to the login page instead of a list of available mantas

What did you expect to happen? A list of available mantas. People should be able to adopt without a login

What are some steps we could take to reproduce the issue? Try to go through an adoption while not logged in

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

Another adoption issue/question:

How long should the adoptions take to appear on the website? I have a new manta adopter who’s adoption isn’t showing up on the manta’s page yet. He has forwarded me his payment receipt (it was only done an hour or so ago – not sure with time zones…), so I’m not sure if there’s a lag to be expected or if there’s a glitch that’s not putting it through.

I’ve also looked at all the adoptions on MM, and it’s not appearing there either.

Hi @AFlam,
There seems to be an issue with adoption requiring accounts that seems to be on all platforms; I’m betting it has to do with recent upgrades that were done. We’ll get this resolved, tracking it under WB-1348.

Tanya

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Hi @AFlam, this issue has been resolved. Security was too strict after an upgrade and is now relaxed slightly.

Thanks,
Jason

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Hi @jason this seems to still be a problem. I just received an email to the MM info that the adoption page was trying to force them to login. I can do the adoption for them manually for now, but payment is going to be an issue.

It has been re-opened.I just successfully went through the whole process with needing to log in.

Thanks,
Jason

Hi Jason,

From emailing with this recent adopter, it seems she managed to get through the whole adoption until the last page (adding in the adopter information - name, photo etc). After that she was asked to log in. Her payment went through; she sent me the confirmation. However, the adoption isn’t appearing on Manta Matcher (I’ve opened all the adoptions, I see the one you ran as a test and one I entered manually, but not either of the two I’ve asked about on this thread). So it seems these adoption payments are being processed, but then it’s not showing up on the website.

These are the mantas that the people I’ve been speaking with have paid to adopt (and received payment confirmations), but the adoptions aren’t showing up on Manta Matcher

Lenard Milich adopted: https://www.mantamatcher.org/individuals.jsp?id=0cfeaab5-87a8-4e38-9e43-63f3a74c6037
on behalf of Pradnyaparamita Milich

Gülce Lina Elüstü adopted: https://www.mantamatcher.org/individuals.jsp?id=0185b83c-9217-447f-96ec-02bc8021f2b1
on behalf of Evrim

Hi @AFlam ,

Just to clarify: was this before or after my change three days ago? I did see these exact conditions three days ago and then made a change that reopened that final page.

Thanks,
Jason