In which Wildbook did the issue occur? SeadragonSearch
What operating system were you using? (eg. MacOS 10.15.3)
What web browser were you using? (eg. Chrome 79)
What is your role on the site? (admin, researcher, etc) admin
What happened? Members of the public reported not receiving the automated submission emails that they are used to. I did a test and had the same thing.
What did you expect to happen?
What are some steps we could take to reproduce the issue?
If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
Hi @NeridaWilson
I wasnāt able to reproduce this. I submitted a test encounter while signed out of SeadragonSearch and I received my confirmation email afterward:
The only thing I can think of causing the emails not to go out is if someone didnāt include their email in the āsubmitterā field or mistyped the email address. Let me know if you continue to run into this. If youāre able to share a screen recording of the submission process and the missing email from your inbox after, that could help us figure out where to look.
Thanks Anastasia, I think my problem is that at some point I āunsubscribedā from auto emails haha, and Iāve never been able to get them back. But I think thats why I could āreproduceā it! I got Chrissy to do additional tests and its all working for her ok. Thank you for checking that out. All good.
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Following up on this. I found that you had unsubscribed to emails back in March. Iāve removed you from the deny list, so you should hopefully start seeing emails again.
Thanks Anastasia!! Lets see how the volume is again!
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Hi @Anastasia, just letting you know that I now get the update emails but not the submission confirmation emails. Iām fine with this, but wanted to give you that feedback. Also, a participant has asked that she have her email updates restored too (somehow they stopped- she didnt reject them she reckons). myrakelly@hotmail.com
thanks, Nerida
Myra was also shown as unsubscribed in December. Iāve removed her from the denylist. If her Hotmail allows hers to configure a list of approved senders, have her add donotreply@seadragonsearch.org to it.
Iāll need more time to look into why youāre not receiving updates for new encounters.
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