Here’s the latest test submitted from my test account with the all-readonly role. Submitter and photographer were manually changed to AJT’s name and email and assigned as a new individual using a separate admin account.
It appears to have triggered all the correct outgoing emails according to my dashboard. They’re listed as being delivered. If he still doesn’t see them in his inbox, this is likely a configuration issue with his inbox as the emails are being generated on our end.
I’ll delete the test encounters and test individual once I hear back.
Here’s a screenshot of which events triggered the emails to be sent.
Well @Anastasia, super weird results. he did get the test ones you sent. But then since I was actually in the middle of processing some of his real encounters, I asked if he got those emails and he said NO! wha??? #gremlins
Hi @Anastasia …another theory or lead here… recently (like after 9th May) any email I send to ATJ gets rejected by his microsoft account…who apparently now thinks I’m spam. He and I have been trouble shooting this in the background, and wondered if it might be related to the issue… Andrew’s comment regarding the lack of automated emails: I actually think it is caused by your inability to send emails to me. I suspect when you do the final step in updating an encounter so that it sends the update email it is actually sent from your computer using your regular mail servers but with donotreply@seadragonsearch.org as the sender. It fails and the delivery failure notification goes to donotreply@seadragonsearch.org
I have no idea if this is correct or not, so just ignore if it doesnt help. It might be something totally different…or not…
And we have devised a test that might help…there are two unapproved encounters in the ‘unapproved encounters’ box from Andrew Trevor-Jones. You’d be welcome to approve them yourself and see what emails he receives. Might be useful!
All notification emails to SeadragonSearch users will come from donotreply@seadragonsearch.org regardless of which admin triggers an action that sends an email. So far, those actions are:
User submits an encounter
Admin assigns a new individual to an encounter
Admin assigns an encounter to an existing individual
I actually haven’t updated the approved/unapproved states in any of my tests! I don’t believe that action triggers an email; only one of the actions I listed above. It looks like both unapproved encounters already have individuals assigned. Assigning the identity to either one should have sent an email. I do see that he got the submission emails for both of these encounters, but not for the individual assignment.
When you assign an individual to an encounter, is is typically through the match page or from the Identity section of the encounter page? In my tests, I’ve been doing this from the Identity section. I’m curious if adding the ID from the match page could be what’s not sending the emails.
Ahh ok, apologies, I thought it was approving the status triggered the email. Nevermind. As for your question about ID assignments, I usually assign a known match through the Match page and the check box and confirm button, and assign new matches from the Identity section.
Thanks! I’ll keep working on this to figure out where the discrepancy is occurring. I’ll let you know if I have any follow up questions or start another round of testing.
@NeridaWilson I added some additional roles to your username (adoption, rest, rest-readonly, all-readonly). They’re non-functional roles, but in case that’s the missing difference between your account and mine regarding email actions, I figured it wouldn’t hurt to add them and see if they make a difference the next time you’re reviewing encounters.
I’m only seeing new encounter submission emails to their email, but nothing for when IDs are assigned. We haven’t made any new discoveries since the last deep dive, but I’ll keep you posted if I have updated troubleshooting to attempt.
Hi @Anastasia, just wondering about further work on this? The troops are getting restless- they say staying informed is one of the most motivating factors to stay involved and submitting encounters. But its been at least 6 months since anyone received email updates when assigning an identity. Yikes!
Sorry, @NeridaWilson I don’t have any news on this. When we’re unable to replicate an issue it’s tough for us to know where else to investigate. When Jason and I tested this, all expected emails came through. Your username has all the same roles mine does, as well.
While I was reviewing our sent email dashboard, I noticed that your email address was unsubscribed again in February. I’ve resubscribed you. Make sure to add donotreply@seadragonsearch.org to your approved sender list in your email settings if you haven’t already. This should help prevent your email provider from filtering these emails as spam and unsubscribing on your behalf.
ATJ is still subscribed and I do see primarily only encounter submission emails sent to him with 100% deliverability. So far we’ve only managed to confirm that he does receive ID and resighting emails during testing, but not when you’re the one confirming IDs on those encounters.
Do you mind if you and I set up a meeting to repeat the same tests to rule out if there’s something happening with your account specifically? I’ll send you an email with my calendar details.
That so weird @Anastasia; I have never unsubscribed to my knowledge. i wonder how it is happening. I have added donotreply@seadragonsearch.org to safe senders list. Yes, I think its a good idea to do a retest. Should we also add another participant, just in case its something odd to do with ATJ’s email, which was being funky?
Thanks for meeting with me today! Testing showed that admin@seadragon wasn’t receiving emails and after resubscribing it we observed that emails for the following actions went through to submitters:
reporting an encounter
assigning a new individual ID
assigning an existing individual ID
Let me know if you run into issues again with citizen scientists not receiving their messages.
Argggh @Anastasia can you believe it? While ATJ and Martin both received the tests we did, ATJ then submitted a bunch of encounters. I processed them, but he had not received emails up to about 2 hours later… I’ll see if they eventually turned up after he wakes, but I have a bad feeling!
