No match results - AI error

Bug Reports
,
1

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

In which Wildbook did the issue occur? GiraffeSpotter

What operating system were you using? (eg. MacOS 10.15.3) Windows

What web browser were you using? (eg. Chrome 79) Chrome

What is your role on the site? (admin, researcher, etc) admin

What happened?
User reporting several encounters within some batches returning “error initiating IA job” on match result page. Possibly this same issue as zebra No match results- AI error ?

What did you expect to happen?
Match result page to load, or the ability to send all unidentified to rematch again if it was a glitch. There are several large bulk imports impacted (not all encounters).

What are some steps we could take to reproduce the issue?
If I resend single encounter to match it works but there are so many. But I cannot send the import to rematch as the job is still pending, even when it is completed which is odd. Perhaps you could force resend for these 6 jobs?

https://giraffespotter.org/react/bulk-import-task?id=2f9b64bb-fb68-4f24-af44-b0acf9705fff

https://giraffespotter.org/react/bulk-import-task?id=065f591b-c99d-45a2-9a4d-787b1c95b171

https://giraffespotter.org/react/bulk-import-task?id=46ce4614-38e7-4303-81c7-0c617d7736ba

https://giraffespotter.org/react/bulk-import-task?id=79a37bc1-f5de-4bd4-8112-253ded6d33c9

https://giraffespotter.org/react/bulk-import-task?id=3cbfe393-6bd6-4932-b8fe-fe3aec0159ff

https://giraffespotter.org/react/bulk-import-task?id=9283de13-bbf1-4e46-8284-91269223f8e9

2

Something is weird about their status because I can’t use the old .jsp version of the import page to view the resend to ID link, either. I’ll need more time to work on this.

3

This was the result of a very busy GiraffeSpotter queue. Some of the match pages that head errors before now load properly without any additional action. I resent the rest to ID. The queue is still pretty slow so let me know if the results are still questionable tomorrow.

1 Like