In which Wildbook did the issue occur?
Whiskerbook
What operating system were you using? (eg. MacOS 10.15.3)
What web browser were you using? (eg. Chrome 79)
Google chrome
What is your role on the site? (admin, researcher, etc)
researcher
What happened?
Photos uploaded but the picture review says zero photo
What did you expect to happen?
Photo import
What are some steps we could take to reproduce the issue?
upload some jpeg file If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report
Can you post the URL of the encounter so I can research this? If this was uploaded as part of a bulk import, can you email the spreadsheet to services at wildme dot org? Thanks!
Namaste,
Thank you for your email. When I upload photos the photos are uploaded entirely but it is not shown on the photo preview page. My photo is of the camera trap in jpeg form. Here I am sharing my xlxs file and one of the photos I used for uploading. I have attached in email noreply@community.wildme.org
Thanks for great screenshots! I looked at your spreadsheet and noticed that the file extension is missing from your photos. Using the camera trap image you attached as an example, It should appear in the spreadsheet as 2250185.JPG and not just 2250185.
Additionally, you’ll need to match the full filename exactly. In your photo upload screenshot I see 1040298.JPG and 1040299.jpg so that means when you put them in your sheet, you need to include the capital letters in JPG for the files that have them capitalized and the lowercase jpg for the files that have them in lowercase.
The following points don’t relate to the photos not appearing, but I’m pointing these out because it will cause other issues with your bulk import if they’re not corrected.
Encounter.locationID must be paired with Encounter.verbatimLocality. The Location ID field needs to match one of the locations in the dropdown menu of your Wildbook:
For any fields without data, it’s best to delete them from your spreadsheet before you upload it. Occasionally, the system will detect empty fields and proceed to ignore the data that appears in other similar fields. We recommend cleaning up your spreadsheet of any unused fields.
I recently made a Bulk Import Cheat Sheet that covers some of the most common issues that we see with bulk imports. Updates will be added as we improve our documentation.
Thank you for your kind reply. I changed the spreadsheet following your guidance, but the photos are still uploaded but not seen in the record. Furthermore, I could not find the location ID for Nepal in the encounter location in the dropdown menu of your Wildbook.
I’m sorry for the confusion. I thought you were referring to a bulk upload that was already submitted, which is why I asked for the URL as I couldn’t find it in the logs.
Give me a little more time to look into this and I’ll follow up here when I have more info.
I wasn’t able to replicate the issue with just the sample image you sent over in your email. I suspect that for some reason, the preview just wasn’t loading your images even if they imported normally. Can you try completing your submission and let me know if you see any errors with your encounters?
Apparently Whiskerbook was preventing any users without the “admin” role from uploading bulk imports. We’ve corrected this and now anyone with the “researcher” role should be able to import their images without issue.
Thank you
The problem of not uploading photos is solved. Now the new issue is the analysis took a long time and is still not complete. How can I get the result about individual identification? How can I received the photo and result with matching information
It looks like this encounter from your upload has a broken image and I suspect that’s what’s preventing detection from completing (media asset 20181111.JPG in your spreadsheet): Whiskerbook | Login
I need a little more time to resolve that.
As an aside, I wanted to let you know to include your Whiskerbook username in the Encounter.submitterID field of future imports. Otherwise, your imported encounters aren’t assigned to you and you won’t be able to edit them. I can update these for you manually because it’s a small set of encounters.
OK, it looks like the best course of action for this is to upload this encounter manually by going to Submit > Report an encounter in the navigation menu. Until then, you should be able to delete the image (see below) and then the numbers should line up to allow you to start identification.
Thank you, After checking the image and uploading them again the status went 100% complete but the new issue is when I click to send to identification, it says there is an error.
