Unable to delete encounters in Whiskerbook

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1

In which Wildbook did the issue occur? WKB

What operating system were you using? Win 11

What web browser were you using? Latest Chrome

What is your role on the site? researcher & admin

What happened?
Need to delete 3 encounters in this sighting: OFB_DensJagCSG_PJ14_2013_10_17_09_09
Each is assigned to a marked individual.
When we click on Remove from Marked Individual, this message appears: “Error: You can’t remove this encounter from a marked individual because it is not assigned to one.”
When we then click on Delete encounter, the message is: “Encounter […] is assigned to a Marked Individual and cannot be deleted until it has been removed from that individual.”

What did you expect to happen? To be able to remove from the associated marked individuals and delete these encounters.

What are some steps we could take to reproduce the issue? Repeat steps above.

cc: @ACWadmin1

2

Hi @PaulK

You reported a similar issue recently that we still have an open ticket for: Unable to delete an encounter on Whiskerbook

It’s because these individuals have a social relationship present. You can’t delete the only encounter associated with an individual without first removing the social relationship.

When I have an update on the revised error message, I’ll share it in the original thread.