Unable to export data

[Lucas]

Hi @Anastasia ,

I’ve tried several times, but I can’t extract our data in the Excel file.

How I try to do it :

• I search for our data : https://www.whiskerbook.org/encounters/searchResults.jsp?male=male&female=female&unknown=unknown&alive=alive&dead=dead&numSearchedObs=1&measurementlength(operator)=gteq&label0=None&numResights=1&satelliteTagName=None&biomeasurement13C(operator)=gteq&biomeasurement15N(operator)=gteq&biomeasurement34S(operator)=gteq&organizationId=d4c6000f-960c-4355-bd05-b783a0f2f11f&projectId=None&submitSearch=Search+Encounters
• After 3.5 minutes, the search results load, then I click “Export.”
• After another 3.5 minutes, the page loads, then I click “Export to Excel.”
• After 5 more minutes of loading, the error message appears: “504 Gateway Timeout.”

I’m on a standard ADSL connection, not particularly slow even though it’s not fiber.

Here is the real-time recording of the procedure followed: Whiskerbook

Thank you in advance for your help

[Anastasia]

Hi @Lucas

This is a pretty large export of over 4400 encounters. Whiskerbook is likely timing out for you before it can finish generating the file. I was able to download it without issue, so I’ll email it to you shortly.